Customer Service Executive

17 hours ago

Delhi Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

**Greetings to all,**

At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever.

RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains across the world. Our Ai powered technology backs some of the leading enterprises globally.

We're looking for the **experienced Customer Support Executive** in the **GPS industry** who'll play a crucial role in ensuring customer satisfaction and retention by providing exceptional support services. They are responsible for addressing customer inquiries, resolving technical issues, and offering guidance on product usage. Here's a detailed breakdown of the job description:
**Responsibilities**:

- Help the customer on live interactive phone calls to resolve issues questions.
- Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
- Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.

**Skills**:

- Good interpersonal skills
- Good computer skills
- Active listening
- Technical proficiency
- Attention to detail
- Quality Assurance
- Product knowledge
- Documentation and Reporting
- Follow-up

**Qualifications**:

- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering) preferred.
- Proven experience in customer support or technical support roles, preferably in the GPS industry.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in CRM software and other customer support tools.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Flexibility to work in shifts and handle a high volume of customer inquiries effectively.

Pay: ₹250,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Costumer Service Executive

    1 week ago

    Delhi, Delhi, India Nextgen Global Service Full time

    **Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)** **Location: Saket, Delhi** **Shift: US Night Shift IST (8 PM TO 5 AM)** **Salary**: **For Fresher-3 LPA Fixed+1.50 LPA Incentives** **For Experienced-5LPA+3 LPA incentives** As a Computer Technical Sales Representative, you will be responsible for promoting and...

  • Customer Service Executive

    1 week ago

    Delhi, Delhi, India Hirex Full time

    **Customer Service Executive Responsibilities**: - Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the...

  • Customer Service Executive

    2 weeks ago

    Delhi, India GIGL Summaries Full time

    We are seeking a Customer Service Executive to join our team and deliver exceptional service to our valued customers. As a Customer Service Executive, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. - **Salary - **It's a Work from home Job**: - **Experience - 1-3...

  • Customer Service Executive

    17 hours ago

    Delhi, Delhi, India Hirex Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Executive

    1 day ago

    Delhi, Delhi, India Seven Hiring Full time

    **Job Title**: Customer Service Executive **Location**: Okhla, South Delhi **Experience**: 1-2 years **Working Days**: 6 days a week **Key Responsibilities**: - Coordinate with logistics partners for timely deliveries - Make follow-up and feedback calls - Call customers who abandoned carts to improve conversions - Maintain detailed records of customer...

  • Customer Service Executive

    4 days ago

    Delhi, India wedding banquets Full time

    We are looking for a Customer Service Executive in Delhi. Profile - Relationship Manager ( customer Service) Location - Subhash nagar, Delhi Experience - 1+ year Working Timings: 10:30 AM - 7 PM Salary Range - 15k to 25k in hand + incentives up to 20k per month Roles AND responsibilities: 1) Understanding customer requirements over calls/WhatsApp and...

  • Customer Service

    17 hours ago

    Delhi, Delhi, India Boost Tech Full time

    Company type - Hair studio **Job Title: Executive or Sr. Executive - Lead Optimization (Customer service)** **Main Job Tasks and Responsibilities**: - Provide detailed information to callers about company services and products. - Manage inquiries and accurately record customer requests in specified forms, software, and web portals (training will be...

  • Customer Service Executive

    1 day ago

    Delhi, Delhi, India TechPoppy Private Limited Full time

    Hope you are doing well. Please let me know if you are available and interested in below open position. If Yes then share your updated resume. We will connect with you ASAP. Title : Customer Service Executive Location: Delhi **Exp**: fresher/experience Interview: Walk-in Drive / F2F Excellent English communication skills required (written and...

  • Customer Service Executive

    17 hours ago

    Delhi, India connex travel Full time

    searching Customer Service Executive with computer knowledge typing speed must be good. **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...

  • Customer Service Executive

    17 hours ago

    Okhla, Delhi, Delhi, India Acadally Full time

    **Job Title**: Customer Service Executive (Intern) **Company**: AcadAlly **Location**:New Delhi **About AcadAlly**: AcadAlly is a dynamic and innovative education technology company committed to transforming the learning experience. At AcadAlly, we believe in leveraging technology to empower educators and students, making education accessible, engaging,...