Customer Service Executive

8 hours ago

Okhla Delhi Delhi, India Acadally Full time

**Job Title**: Customer Service Executive (Intern)

**Company**: AcadAlly

**Location**:New Delhi

**About AcadAlly**:
AcadAlly is a dynamic and innovative education technology company committed to transforming the learning experience. At AcadAlly, we believe in leveraging technology to empower educators and students, making education accessible, engaging, and effective. Our platform is designed to facilitate collaborative learning, provide personalized educational experiences, and foster a community-driven approach to education.

As a Customer Service Executive at AcadAlly, you will be instrumental in ensuring the highest level of satisfaction for our users. Your primary responsibilities will include providing exceptional support to our clients and users, handling customer inquiries, and resolving issues promptly. You will also work closely with other departments to address customer needs and help to continuously improve our products and services.

**Responsibilities**:

- Customer Support:

- Respond to customer service issues on time.
- Resolve customer complaints and queries to maintain high customer satisfaction.
- Assist in creating written materials for customer service use.
- Process Improvement:

- Collaborate with cross-functional teams to enhance product and service offerings based on customer feedback.
- Suggest and implement process improvements to increase the efficiency of the customer service operations.
- Training and Development:

- Participate in training sessions to enhance your skills and understanding of our products.
- Stay updated on industry trends to keep ahead in customer service.
- Performance Metrics:

- Help track key performance indicators (KPIs) for customer service effectiveness.
- Assist in preparing regular reports on customer feedback and service improvements.

**Qualifications**:

- Bachelor's degree in a relevant field.
- 1+ years of experience in customer service.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to manage challenging situations with diplomacy.
- Familiarity with education technology or the Ed-tech industry is a plus.

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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