Customer Care Executive
2 days ago
Designation / PositionCustomer Care Executive
Key Responsibilities:
Address and resolve customer complaints efficiently while maintaining a positive brand image.
Assist customers with order tracking, returns, exchanges, and refunds.
Maintain accurate records of customer interactions and feedback.
Work closely with internal teams (operations, logistics, and product teams) to ensure smooth issue resolution.
Identify and escalate recurring customer issues to improve processes and service quality.
Stay updated with company products, policies, and promotions to provide accurate information.
Required Skills & Qualifications:
Experience: 2-4 years in customer service, preferably in a D2C or e-commerce setup.
Strong verbal and written communication skills.
Ability to handle difficult customers and resolve issues efficiently.
Familiarity with CRM tools and ticketing systems is a plus.
Multitasking ability and attention to detail.
Problem-solving mindset with a focus on customer satisfaction.
Keywords Customer Care Executive, CRM, D2CMandatory Key Skills (atleast 1)Customer Care Executive, CRM, D2CWork
Experience Required
2 - 5Yrs
CTC offered*4 - 5 LPA
Job Location(s)DelhiIndustry Type Pharmaceutical & Life Sciences
Functional AreaMarketing & Communication
QualificationAny graduate
Pay: ₹136,325.51 - ₹500,000.00 per year
Schedule:
- Day shift
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9511685994
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