Service Coordinator

Service Co-0rdinator

Location: Mumbai
**Salary Range**: ₹2.40 LPA - ₹3.85 LPA
**Experience Required**: 1-3 years

**Department**: Service

**Industry Type**: Any (Preferred: Manufacturing / Service)

**Job preview**

Key Responsibilities

**Service Calls Management**

The Service Coordinator will be responsible for comprehensive management of all service requests, including:

- Receiving and logging service calls from customers through multiple communication channels
- Prioritizing and assigning service requests based on urgency and resource availability
- Tracking service requests from initiation to completion
- Maintaining detailed records of completed and pending service calls
- Implementing efficient call management procedures to optimize service delivery.

**Customer Communication & Feedback**

Effective customer interaction is vital to this role, with responsibilities including:

- Acting as the primary point of contact for customers regarding service issues
- Providing timely updates on service request status and estimated resolution times
- Collecting and analyzing customer feedback after service completion to drive quality improvements
- Addressing customer concerns promptly and professionally
- Escalating complex issues to appropriate management when necessary

**Service Records & Reporting**

The Service Coordinator will maintain comprehensive documentation systems, including:

- Creating and maintaining accurate records of service calls, team assignments, and job completions
- Preparing analytical reports on service performance metrics, response times, and customer satisfaction
- Identifying service trends and patterns to suggest process improvements
- Documenting service procedures for reference and training purposes
- Ensuring compliance with company standards in all record-keeping activities

**Team Coordination & Deployment**

Effective resource management is essential, with responsibilities including:

- Assigning appropriate service technicians based on their expertise and availability
- Ensuring field teams have the necessary tools, equipment, and information before deployment
- Monitoring field operations and providing remote support as needed
- Coordinating with internal departments for seamless service execution
- Facilitating effective communication between field teams and other stakeholders

**Commercial & Billing Activities & Quotation**

Financial administration forms a key component of the role:

- Preparing service quotations according to established pricing guidelines
- Securing customer approvals for proposed service work
- Ensuring accurate billing for all completed service activities
- Following up on payments and resolving billing-related queries
- Maintaining organized records of invoices, payments, and service agreements

Qualifications & Skills

**Educational Requirements**
- Bachelor's degree or diploma in Engineering, Business Administration, or related field

**Experience**
- 1-3 years of relevant experience in service coordination, customer support, or similar role
- Demonstrated experience with service management systems preferred

**Technical Skills**
- Strong technical understanding of service operations and delivery processes
- Ability to learn and adapt to new technological systems quickly

**Core Competencies**
- Exceptional organizational and multitasking abilities
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication
- Customer-focused mindset with commitment to service excellence
- Ability to work effectively under pressure and handle multiple priorities
- Proactive approach to anticipating and resolving service issues

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 6397242103