Front Office Assistant

20 hours ago


Thiruvananthapuram Kerala, India Gokulam Grand, Trivandrum Full time

**About Us**:
Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment.

**Job Summary**:
**Key Responsibilities**:

- Welcome and greet guests with warmth and professionalism
- Efficiently handle check-in and check-out procedures
- Manage guest reservations, room assignments, and billing
- Handle guest inquiries, requests, and complaints promptly and effectively
- Coordinate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Maintain accurate records and ensure proper documentation
- Provide concierge services including travel assistance and local information
- Uphold the hotel’s standards in guest service and grooming

**Qualifications & Requirements**:

- Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel
- Bachelor's degree/diploma in Hotel Management or related field (preferred)
- Proficiency in hotel management software (e.g., Opera, IDS, or similar)
- Excellent communication skills in English; knowledge of additional languages is a plus
- Pleasing personality with strong interpersonal and guest-handling skills
- Ability to work in shifts, including weekends and holidays
- Strong attention to detail and a commitment to excellence

Pay: ₹180,000.00 - ₹216,000.00 per year

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Rotational shift

Work Location: In person

Expected Start Date: 05/07/2025



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