Customer Service Assistant

2 days ago


Prahlad Nagar Ahmedabad Gujarat, India Zephyrnet Technosoft LLP Full time

**Key Responsibilities**

**1. Customer Support**:

- Provide accurate information about our services, products, and company policies.

**2. Problem Resolution**:

- Identify the root cause of customer concerns and offer effective solutions.
- Escalate complex issues to relevant departments when required.

**3. Service Guidance**:

- Assist customers in understanding how to use our offerings.
- Explain product features and benefits to maximize customer satisfaction.

**4. Complaint Management**:

- Address customer complaints with professionalism, patience, and empathy.
- Aim to resolve all concerns promptly and effectively.

**5. Follow-Up**:

- Ensure all customer concerns are resolved.
- Conduct follow-up communications to confirm satisfaction.

**Job Type**
- Full-Time
- Permanent
- Open to Freshers

**Salary**

₹22,000.00 - ₹35,000.00 per month

**Benefits**
- Health Insurance

**Work Schedule**
- Fixed Shift
- Night Shift / US Shift
- Monday to Friday

**Work Location**

**On-site** at:
Prahlad Nagar, Ahmedabad, Gujarat

**Requirements**:

- **Language**: English (preferred)
- **Availability**: Night Shift (preferred)

**Job Types**: Full-time, Fresher

Pay: ₹22,000.00 - ₹35,000.00 per month

Schedule:

- Night shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9920999947



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