Rewards Ops

1 week ago

Bengaluru, India Epifi Technologies Full time

**About epiFi**:
**Who we are**:Simply put, a neo-banking startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure ‘hub’ - a savings account that allows you to consolidate your finances in a single intuitive view.

**Who we’re looking for**: Exceptional, innovative people Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

**Why you should work with us**: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone to think ‘impact and growth’. Our office is not just fun, it is human, nimble and business-like.
- With rich experience in the world’s leading tech companies and banks, we deeply and equally understand both the ‘fin’ and ‘tech’ in fintech. Funded by leading global VCs, we’re in pursuit of a fantastic experience for both our consumers and colleagues. epifi is an equal opportunity employer and proud of it.

**At epiFi you will**:

- Monitor last mile delivery, TAT breach, manage customer returns ensuring best in class experience to the customer
- Continuously evaluate and improve process to provide best in class delivery process
- Excellent Vendor Management and Stakeholder management to provide timely resolution to customer queries
- Proactively resolve delivery/tracking related tickets that are escalated to CX queue on priority basis
- 1-4 years of relevant experience with Vendor management, CX executive in supply chain
- Have substantial investigation and problem solving experience
- Strong interpersonal skills and ability to communicate effectively both orally and in written
- Ability to work in a high volume, fast paced environment
- Ability to work in a matrixed organization; leveraging resources across the organization to complete deliverables
- Ability to handle highly confidential information professionally and with appropriate discretion
- Working on Excel, PinPoint tool will be added advantage

Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and a team fitment
- We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law._

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