Customer Support Executive

2 weeks ago

Delhi Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

**Greetings,**

We're a group of fun, curious, out-of-the-box thinkers, who love working together to solve complex problems as much as we love hanging out together, and we're looking for a talented and experienced Customer Support Executive to join us

**Responsibilities**:

- Help the customer on live interactive phone calls to resolve issues questions.
- Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
- Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.

**Skills**:

- Good interpersonal skills
- Good computer skills
- Active listening
- Technical proficiency
- Attention to detail
- Quality Assurance
- Product knowledge
- Documentation and Reporting
- Follow-up

**Qualifications**:

- Bachelor's degree in a relevant field preferred.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Knowledge of CRM software and other customer support tools.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Flexibility to work in shifts and handle a high volume of customer inquiries effectively.

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9971014332

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