Customer Assistant

5 days ago


Gurugram Haryana, India Ditanz Hire Full time

**Customer Care Executive**

**Roles and Responsibilities**

**Hiring, training and coaching**

A higher-level customer care associate is responsible for guiding and supervising the beginners. They provide them with proper training and oversee their progress. Managing and leading the customer support team is a vital part of the roles and responsibilities of a customer care executive in a BPO.

The highly-screened and vetted telecallers at Squadstack deliver a top-notch experience for your customers. Learn how.

**Decision making**

A Customer Service Executive helps in devising strategies to improve the customer experience. They analyze data and present them in the form of reports and presentations, which aid in determining and implementing best practices and procedures for customer support.

**Tracking KPIs and other metrics**

The Customer Care department is also responsible for monitoring Key Performance Indicators (KPIs) such as Customer Satisfaction (CSAT), Net Promotor Score (NPS), Average Handling Time (AHT), Customer Effort Score (CES), Churn Rate, etc.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,050.16 - ₹25,384.93 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8448650166



  • Gurugram, Haryana, India Stature 3D Full time

    **About Us**: Stature 3D is an innovative e-commerce company specializing in designing and delivering high-quality 3D printed miniatures across India. We are committed to providing exceptional customer experiences and ensuring that our products meet the highest standards of quality. **Position Overview**: We are seeking a dedicated Customer Support...


  • Gurugram, Haryana, India ONIQ SERVICES PRIVATE LIMITED Full time

    PURPOSE OF POSITION PRIMARY DUTIES AND RESPONSIBILITIES - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased products. ELIGIBILITY -...


  • Gurugram, Haryana, India OnlineInfatuation Full time

    Profile: Customer Service Assistant (Chat Process) **Salary**: Up to 17k Location: Gurgaon Sec 19 Shift: Rotational Shift and week off Working Days: 6 days **Freshers and experience both can apply.** **Grad and undergrad can apply.** **Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product...


  • Gurugram, Haryana, India 10x Growth Accelerator Full time

    Position: Customer Success Associate Shift: 24/7, Rotational Shift / 5 Days Working with 2 Weekly Off Cab Facility: Odd hours cab facilities provided **Key Responsibilities**: Address and resolve customer queries promptly and efficiently. Maintain a high level of customer satisfaction through effective communication. Collaborate with team members to...


  • Gurugram, Haryana, India Salt Attire Full time

    **Job Summary**: **SALT Attire** - 9 to 9 Premium Clothing - a brand that embodies the essence of modern luxury and effortless style. **Responsibilities**: 1. Utilize exceptional communication skills to engage with customers and address their queries. 2. Understand customer needs and provide tailored solutions related to our products. 3. Deliver a perfect...


  • Gurugram, Haryana, India Nexus Jobs Full time

    Location: Gurgaon Language: Polish (B2 certification) Experience: Freshers & welcome! Graduate and undergraduate both can apply. 5 days working Shift tyming 12:30pm - 9:30pm or 1:00pm-10:00pm Fixed off (Sat & Sun) **Salary**: 6-7lpa What we offer: Competitive salary Growth opportunities Training & development call for the interview:...


  • Gurugram, Haryana, India 10xgrowthaccelerator Full time

    **Job Title**: Customer Support Executive **Company**: PhonePe **Job Overview**: We’re hiring **Customer Support Executives** to handle customer queries in a domestic voice process. Strong communication skills in English and Hindi are a must. **Requirements**: - **Qualification**: Graduation mandatory - **Skills**: Excellent verbal & written...

  • Executive Assistant

    5 days ago


    Gurugram, Haryana, India Starscapes Experiences Pvt Ltd Full time

    Job Title**:Executive Assistant** Company: Starscapes Experience Private Limited Location: Golf Course Extension Road, Gurugram **Salary**: ₹25000 - ₹35000 thousand per Month Job Overview: **Primary Responsibilities**: - **Executive Support**: Provide high-level administrative support to the director, managing his calendars, scheduling meetings, and...

  • Virtual Assistant

    4 days ago


    Gurugram, Haryana, India IMM Full time

    We are hiring smart and motivated **Virtual Assistants** to join our growing team at **Spaze i-Tech Park, Gurugram**. If you are fluent in English, have solid computer knowledge, and love organizing and assisting with daily business operations, we want to hear from you! **Key Responsibilities**: - Provide administrative support to clients - Conduct online...


  • Gurugram, Haryana, India Aesthetic Retail Private Limited Full time

    **JOB TITLE: Customer Service Executive** **LOCATION: GURGAON** **About the Role** Key Responsibilities:* - Assist customers in selecting home decor items that match their style and needs, offering design advice when appropriate. - Process orders, returns, and exchanges, ensuring accurate and timely fulfillment. - Manage customer complaints and resolve...