Customer Assistant

19 hours ago


Gurugram Haryana, India Ditanz Hire Full time

**Customer Care Executive**

**Roles and Responsibilities**

**Hiring, training and coaching**

A higher-level customer care associate is responsible for guiding and supervising the beginners. They provide them with proper training and oversee their progress. Managing and leading the customer support team is a vital part of the roles and responsibilities of a customer care executive in a BPO.

The highly-screened and vetted telecallers at Squadstack deliver a top-notch experience for your customers. Learn how.

**Decision making**

A Customer Service Executive helps in devising strategies to improve the customer experience. They analyze data and present them in the form of reports and presentations, which aid in determining and implementing best practices and procedures for customer support.

**Tracking KPIs and other metrics**

The Customer Care department is also responsible for monitoring Key Performance Indicators (KPIs) such as Customer Satisfaction (CSAT), Net Promotor Score (NPS), Average Handling Time (AHT), Customer Effort Score (CES), Churn Rate, etc.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,050.16 - ₹25,384.93 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8448650166



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