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Customer Relationship Executive

2 weeks ago

Bengaluru Karnataka, India Oh Stayz Pvt Ltd Full time

**Job Title**: Customer Relationship Executive
**Location**: Bangalore
**Department**: Sales & Customer Experience
**Company**: Ohstayz Private Limited
**Reports To**: Sales Head

**About Oh Stayz**:
**Oh Stayz Private Limited** is a growing staycation brand offering premium holiday homes across Kerala and Bangalore. With a focus on guest experience and operational excellence, we are redefining leisure stays through personalized service, curated properties, and tech-enabled hospitality solutions.

**Job Summary**:
**Key Responsibilities**:

- Handle and respond to sales enquiries, guest bookings, and related documentation
- Maintain strong relationships with existing clients and help onboard new B2B and corporate customers
- Manage the complete reservation process, including availability checks, confirmations, and follow-ups
- Upsell room categories and services to maximize revenue
- Coordinate with internal teams (Front Desk, Housekeeping, Operations) to ensure guest satisfaction
- Maintain accurate data related to bookings, payments, and customer interactions
- Address and resolve customer concerns or issues promptly
- Support in the execution of sales and marketing strategies as directed by the manager

**Required Skills & Qualifications**:

- Higher Secondary (12th Pass) or above
- 1-2 years of experience in customer service, sales, or reservation roles
- Excellent verbal and written communication skills
- Proficiency in **Kannada, Tamil, Hindi, and English** (mandatory)
- Basic knowledge of Microsoft Office tools and reservation systems
- Strong interpersonal skills and a positive, service-driven attitude

**Preferred Skills**:

- Experience in hospitality, tourism, or property management sector
- Familiarity with CRM tools or booking platforms
- Ability to handle multiple tasks efficiently with attention to detail

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8714899945