Customer Success Associate

2 weeks ago

Bengaluru Karnataka, India Talent XO Full time

Office Location:
Karnataka, Bengaluru

Experience Required: 2-3 Years

Max Notice Period: 30 Days

Role & Responsibilities:
Customer Onboarding & Training: Lead the end-to-end onboarding process, including product setup, walkthroughs, training sessions, and best practice sharing.
Customer Engagement: Drive product adoption through proactive engagement strategies, helping customers realize value and meet their business goals.
Relationship Building: Serve as a trusted advisor, maintaining long-term relationships and identifying upsell or cross-sell opportunities.
Customer Advocacy: Act as the customer voice internally, working with Product, Sales, and Engineering teams to improve features and resolve issues.
Reporting & Feedback: Track key customer metrics and feedback to identify trends and areas for improvement in customer experience.

2+ years of experience in a Customer Success or Support role in tech-focused companies.
Proven experience managing the entire customer lifecycle - onboarding, training, adoption, and engagement.
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Perks, Benefits and Work Culture
Join the Core team - Get real insights into building a tech-enabled recruitment firm.
Enjoy the freedom, that comes with a lot of ownership.
Challenging and fun work environment.
Flexible Work Culture - We are a target driven organization. We like hard-workers, but we adore smart-workers more
Unlimited Vacation policy - Work hard, and take a break when you need it.

Pay: ₹300,000.00 - ₹420,000.00 per year

Application Question(s):

- Strong Customer Success Executive, preferably from B2B Product companies
- Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
- Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
- Preferred (Company): B2B SaaS Product Company

Work Location: In person

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