Executive- Order Handler

5 days ago

Pune Maharashtra, India Alfa Laval Full time

About the Job:
Brief Description:
This role is responsible for managing the end-to-end Order to Cash (O2C) process for standard and complex components, including orders from distributors and key accounts. The position ensures seamless coordination from order acceptance to invoicing, covering all aspects of order fulfillment, logistics, and customer support.

Main Responsibilities:
- Manage the O2C process including order fulfillment, equipment and parts ordering, cost monitoring, warehousing, shipping, and invoicing.- Provide customer support throughout the order lifecycle, including updates on order status and delivery timelines.- Coordinate export and import activities including documentation, logistics, and customs clearance.- Maintain and control supplier databases and shipping documentation.- Monitor and manage backlog and work-in-progress (WIP).- Administer customer claims and ensure timely resolution.- Execute and manage order processes via ERP systems (preferably SAP).- Maintain tight control over business parameters such as component inventory, finished goods (FG), ageing analysis, liquidated damages (LD), and credit follow-ups.- Adapt to high-volume periods, especially during month-end closures, with agility and flexibility.

What You Know:
Requirements and Qualifications:
- Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.- 5-7 years of experience in order management, logistics, or customer service.- Proficiency in ERP systems (SAP preferred).- Strong understanding of O2C processes and supply chain operations.- Experience in a manufacturing or industrial equipment environment is a plus.

Who You Are:
Personality Traits and Soft Skills:
- Agile and flexible, especially during high-demand periods.- Strong coordination and communication skills across cross-functional teams.- High learnability and adaptability in a dynamic environment.- Analytical mindset with attention to detail and process improvement.- Self-driven with a strong sense of ownership and accountability.

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