Order Handler

About the Company:
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website


Customer Excellence Team in the Middle East is looking for an experienced Order Handler to be based in our office in Pune, India.

The mission of a Customer Support (Standard) is to provide a superior experience to our customers by successfully managing the end-to-end customer orders.

The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.

Key Tasks:

- Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
- Place orders to internal factories and external suppliers.
- Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
- Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
- Timely escalation and resolution of issues arising during order handling process.
- Handle Import, export documentations and logistics requirements.
- Order backlog and goods movement inventory follow up.
- Timely Invoicing once delivery obligations are met.
- Ensure customer is always informed on the order status and respond to customer queries promptly.
- Ensure compliance to standard business processes throughout order execution process.
- Develop intra organizational network to ensure smooth and timely execution of customer orders.
- Effectively communicate with factories, suppliers, and other stake holders within and outside the organization
- Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.
- Owner of internal compliance process - Reviewing customer’s Purchase order and our offer to check and find if any gap or non-compliance.
- Being the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.
- Updating BU managers about order status on monthly basis and highlighting issues like -payments and delays and to customer as well.
- Invoicing and submission of supporting documents as per PO requirements
- Handling Logistics / order administration - Review and finalization of shipping documents.
- Preparation and submission of Letter of credit documents.

Who you are:

- You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
- You are a solution-driven, task and result-oriented person with a strong customer mindset.
- A focus on continuous improvement is in your DNA.
- Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
- Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.

Workplace & Hierarchy

The position is based in India, Pune reports to the Team Manager,

Customer Support, Marine Division, MEA Region.

Competencies/ Profile
- Strong customer service orientation and sense of urgency
- Savvy in using digital tools and data interpretation
- Self-Organized.
- Good communication and interpersonal skills; ability to express ideas clearly both in written and verbal formats.
- Organized, methodical and ability to solve problems.
- Proactive and has courage to deliver good or bad news.
- Knowledge of order management, order execution & document control.
- Strong attention to detail and follow-up skillset.
- Good Experience in ERP
- Commercial /Incoterms knowledge
- Knowledge of handling Letter of credit, Shipping and guarantees is preferable.
- Ability to prioritize and manage multiple tasks simultaneously.
- Ability and open to learn new things and adaptive to new requirements.
- Ability to work as part of a team.

Qualifications & experience:

- A Bachelor's degree.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply