Order Handler

6 days ago

Pune, India Alfa Laval Full time

Join Alfa Laval Team as Order Handler

Join us as our Order Handler - Pune for providing direct support to customers in project, Product or complex sales, and has responsibilities including support to logistics, invoicing and/or order fulfilment. In constant contact with Alfa Laval Local and Global factories.

About the Company:
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website


Key Responsibilities in this role:

- Manage the order process for Product, project and complex sales, from the quote acceptance to invoicing
- Order Acknowledge Management
- Cost follow up and deliveries from the factories
- Order Backlog follow up
- Close the order and invoicing
- Proactive Customer support and respond during the process: order status, Post order documentation, delivery date, logistics information, with speed
- Support the customer solving basic technical questions
- Communicate with operations and vendors to obtain current production dates, update required systems and communicate changes
- Purchase order execution control and preparation of supplier's shipping documents. Handling documentation for customs and the logistics of custom tax payments. Create and send to clients all the export documents necessary to complete the due process of nationalization for the items.
- Inform the client of the "proof of delivery" to validate that the DOT was completed.
- Responsible for maintaining the traceability information of the order conversion, confirmation, order fulfillment / communication with clients, billing, and proof of delivery (POD) through the company´s CRM

Who you are?

As Order Handler - Pune would work towards the Customer Order management from the point of view of ensuring the compliance to the AL Policies & SOP during Order Execution process, effectively reviewing the order recorded in ERP systems and approving it for further manufacturing/ procurement actions to initiate. Similarly, before invoicing and dispatching of the goods from AL facilities to the customer, reviewing and ensuring the compliance with respect to the completeness of the scope of supply, delivery address as per the purchase order / Contract and payment realization as per the agreed payment terms and related hold points to comply 100% with the related policies.

This Role Acts as an Important Check Gate for realization of Order Booking in the system and Invoicing of material to the external customer.

What you can be?
- Min. qualification would be a graduate [Commerce or Engineering] with exemplary track record.
- Satisfactory knowledge of Order Management - with clarity of manufacturing and commercial processes.
- Must have 2-3 years of experience of working in manufacturing sector

Why should you apply?
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- In this role you will be reporting to Business Unit Manager

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