Order Handler- Standard Orders

Order Handler

Join us as our Order Handler - Pune (GPHE & WHE) for providing direct support to customers in project, Product or complex sales, and has responsibilities including support to logistics, invoicing and/or order fulfilment. In constant contact with Alfa Laval Local and Global factories.

About the Company:
In Alfa Laval, Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Please feel free to peruse our website


Key Responsibilities in this role:

- Manage the order process for project and complex sales, from order review to invoice
- Prepare and execute timely invoicing plan
- Customer support and respond during the process: order status, delivery date, logistics information
- Regular coordination/follow ups with various operations teams for timely execution and delivery which includes communication with operations and vendors to obtain current production dates, update the systems and communicate changes externally
- Order Acknowledge Management
- Order Backlog review and follow up
- Support the customer solving basic technical questions
- Purchase order execution control and preparation of supplier's shipping documents. Handling documentation for customs and the logistics of custom tax payments. Create and send to clients all of the export documents necessary to complete the due process of nationalization for the items.
- Inform the client of the "proof of delivery" to validate that the DOT was completed.
- Responsible for maintaining the traceability information of the order conversion, confirmation, order fulfillment / communication with clients, billing, and proof of delivery (POD)

Who you are?

As Order Handler - Pune (GPHE & WHE) would work towards the Customer Order management from the point of view of ensuring the compliance to the AL Policies & SOP during Order Execution process, effectively reviewing the order recorded in ERP systems and approving it for further manufacturing/ procurement actions to initiate. Similarly, before invoicing and dispatching of the goods from AL facilities to the customer, reviewing and ensuring the compliance with respect to the completeness of the scope of supply, delivery address as per the purchase order / Contract and payment realization as per the agreed payment terms and related hold points to comply 100% with the related policies.

This Role Acts as an Important Check Gate for realization of Order Booking in the system and Invoicing of material to the external customer.

What you can be?
- Min. qualification would be a graduate [Engineering & Commerce] with an exemplary track record.
- Knowledge of Purchase order / Contract’s commercial terms and conditions
- Basic import and export knowledge
- Excellent communication skills.
- Project Management expertise
- ERP Knowledge
- Good experience in directly dealing with customers, internal stakeholders, manufacturing, and overseas factories
- Advanced skills in MS Excel
- Networking
- Willing to travel occasionally
- Must have 3-5 years of experience of working in capital goods sale

Why should you apply?
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- In this role you will be reporting to Business Unit Manager

Note