Intern - Customer Engagement & Experience

4 days ago


Bopal Ahmedabad Gujarat, India Smytten Full time

**INTERN - CUSTOMER ENGAGEMENT AND EXPERIENCE**

You will play a vital role in supporting our efforts to enhance customer engagement and optimize the overall customer experience. Working closely with our Customer Experience Managers, the intern will contribute to various initiatives aimed at fostering customer loyalty, satisfaction, and advocacy.

**JOB SUMMARY**:

- Department: Customer Engagement & Experience
- Job Type: Full-Time (Work from Office)
- Duration: 4 Months
- Location: Ahmedabad
- Experience - 0 to 1 years

**ROLES & RESPONSIBILITIES**:

- Provide accurate information and assistance to resolve customer issues, questions, and concerns.
- Collaborate with other team members to address complex or escalated customer inquiries.
- Identify and report common issues or trends observed in customer inquiries to relevant departments.

**SKILLS & EXPERIENCE**:

- Currently enrolled in a Bachelor’s or Master’s degree program in Marketing, Business, Communications, or related field.
- Strong interest in customer engagement, customer experience, and relationship management.
- Excellent communication skills, both written and verbal
- Detail-oriented with strong organizational and time management abilities.
- Must know Microsoft Office suite (Word, Excel, PowerPoint).
- Creative thinker with a passion for innovation and delivering exceptional customer experiences.

**Job Types**: Full-time, Internship
Contract length: 4 months

Pay: ₹7,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Can you join immediately?

**Language**:

- English (required)

**Location**:

- Bopal, Ahmedabad, Gujarat (preferred)

Work Location: In person

Expected Start Date: 10/10/2024



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