Executive - Customer Engagement & Experience

3 days ago

Ahmedabad, India Smytten Full time

An individual who embodies a people-first attitude is ready to be the face of the organization to our customers, and can efficiently handle customer complaints and queries. The ideal candidate should be proactive, an initiator, and a team player.


Department: Customer Engagement and Experience

Job Type: FullTime (Work from Office)

Location: Ahmedabad

Experience: 0 to 1 years


ROLES AND RESPONSIBILITIES:


  • Customer Complaints/Queries: Handle customer complaints and queries in the best possible manner, ensuring satisfaction.
  • Team Contribution: Contribute to team efforts by accomplishing related tasks as needed.
  • Query Resolution: Ensure that queries are resolved promptly and efficiently.
  • Value Addition: Provide insights and feedback to add value to the department and organization.
  • Efficiency: Maintain quality and quantity while being efficient in meeting targets.


SKILLS AND EXPERIENCE:


  • Graduate degree in any field (minimum), MBA preferred.
  • Experience or freshers with internship experience in customer service, supply chain in luxury, hospitality or FMCG industry.
  • Communication Skills: Excellent verbal and written communication skills.
  • MS Excel: Proficiency at a standard level.
  • Strong command of the English language.
  • Ability to analyze issues and find effective solutions.
  • High level of patience in dealing with customer issues.
  • Ability to work well within a team environment.
  • Takes initiative and is proactive in problem-solving.


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