HRbp (Biz Ops) - India

Human Resource Business Partner (Biz Ops)

This role is 100% remote for residents of India.
Shift time - 1PM - 10PM

Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 900+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Who You Are:
HighLevel is experiencing tremendous growth and we are excited to be adding a People Operations Business Partner to our team. This position will serve as a liaison between the People Operations department and the business by aligning people management activities with the organizational strategy. This key role will advise global leaders in understanding organizational needs and will collaborate in designing programs that build team morale, engagement, increase productivity and retention. This role will be a trusted advisor to our leadership and report to the Manager, People Operations Business Partners.

What You'll Be Doing:

- Collaborate with global business leaders to implement strategies focused on increasing employee engagement, retention and team development.
- Manage and resolve complex employee relations issues. Conduct timely, thorough investigations and make recommendations.
- Partner and guide managers through challenging conversations including performance plans and terminations.
- Coach, advise, counsel and provide candid feedback to People Leaders.
- Lead, strategize and project manage specific People Operations verticals (e.g. total rewards, employee relations, employee engagement, training, etc.).
- Provide guidance to team members and management on policies, procedures and programs.
- Develop and manage change management efforts across the organization.
- Analyze trends and metrics in partnership with People Operations leadership to develop solutions, programs and policies.
- Participate in all facets of the performance management activities including facilitating recommendations for merit are received,performance management training, ensuring all reviews are conducted in a timely manner and
- Lead succession planning and talent development strategies for the organization, identifying critical roles and preparing potential talent and pipelines mentoring, training, etc.
- Drive training needs and identify training solutions to build capability that supports the growing business.
- Administer HR policies in compliance of all global countries, federal, state and local legal requirements.

What You'll Bring:

- Bachelor's degree
- 3+ years as a Human Resources Business Partner
- 5+ years experience in an HR role showing increasing responsibility including hands-on experience managing day to day HR administration
- Prior experience with the rapid pace of a startup environment and supporting a global workforce
- Ability to work effectively in an environment with a high level of ambiguity and to collaborate to get things done
- A sense of urgency, the ability to take initiative and strong accountability is a must
- Strong Google sheets/excel proficiency
- Previous experience with HR information systems is required
- Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues
- Detail-oriented with strong follow-through
- Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams

EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way