Process Trainer

19 hours ago

Gurgaon, India Teleperformance Full time

Graduate with excellent spoken and written English.
- At least 2yrs work experience in Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills
- Ability to build rapport with key stakeholders - internally and externally
- Exceptional reporting and analysis skills
- Strong analytical, conceptual and problem-solving abilities required
- Ability to work in a fast-paced environment with mínimal supervision
- Self motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance
- Leadership, conflict management and problem solving qualities
- Go-getter attitude with multitasking capability
- Open to work in rotational shifts
- Working experience as a Content moderation trainer for New Hire Batches, TNA/TNI, Refresher Trainings.
- Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Conduct Product Knowledge Tests on a periodic basis and publish results
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines
- Ensure individual and organization wide training needs are fulfilled
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
- To play an active role in training the Trainers

Creating reports and training dashboards for client and stakeholders

**Contact No**:

- 7044219047

**Salary**: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 7044219047
- Health insurance

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