Front Office Executive

1 week ago

Chennai Tamil Nadu, India Park Avenue Hotel Full time

Park Avenue Hotels operates a growing chain of business hotels with locations in Chennai, Bangalore, and Trichy. We are dedicated to providing comfort, convenience, and warm hospitality to business and leisure travelers. We are currently seeking a skilled and enthusiastic Front Office Executive for our Chennai location to help create memorable experiences for our guests.

**Key Responsibilities**:

- **Guest Relations**: Greet guests warmly and check them in and out efficiently, ensuring a smooth and welcoming experience.
- **Reservation Management**: Handle bookings, cancellations, and modifications, ensuring accuracy in room assignments and guest records.
- **Customer Assistance**: Respond to guest inquiries regarding room facilities, hotel amenities, local attractions, and transportation services.
- **Communication**: Coordinate effectively with housekeeping, maintenance, and other departments to ensure room readiness and overall guest satisfaction.
- **Billing and Payments**: Manage check-out bills, payments, and refunds with accuracy and attention to detail.
- **Issue Resolution**: Address and resolve guest complaints swiftly, maintaining professionalism and a customer-centric approach.

**Requirements**:

- **Experience**: Minimum of 1-2 years of experience in front office operations, preferably in the hospitality industry.
- **Education**: Bachelor’s degree in Hospitality Management or relevant field preferred.
- **Skills**: Strong communication, interpersonal, and problem-solving skills.
- **Tech-Savvy**: Proficiency in MS Office and hotel management software systems (experience with cloud-based PMS is a plus).
- **Availability**: Flexible with shifts, including weekends and holidays.

**Benefits**:

- Competitive salary and performance-based incentives
- Opportunities for career growth within our expanding hotel chain
- Complimentary meals during shifts and accommodation support if needed

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Fixed shift
- Night shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 01/11/2024

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