Cse (Customer Support Executive)

2 weeks ago

Kharadi Pune Maharashtra, India ThinkResource Infosolutions Full time

We Are Hiring Customer Support Executive ( Domestic Voice Process )
Location : Kharadi Pune
Salary : 28k to 40k
Experience : Fresher and Experience Both Can apply

We are seeking a dynamic and fluent English-speaking Customer Support Executive to join our team at our Pune location. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers by addressing their queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
Issue Resolution: Provide effective solutions to customer problems in a timely manner, ensuring customer satisfaction.

Documentation: Accurately document customer interactions, complaints, and feedback in the company's CRM system.

Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information to customers.

Process Adherence: Follow company policies, procedures, and guidelines to ensure consistency and compliance in service delivery.

Upselling: Identify opportunities to upsell or cross-sell products and services to customers where applicable.

Collaboration: Work closely with other departments, such as technical support and sales, to ensure customer needs are met.

Feedback: Collect and report customer feedback to help improve products, services, and customer experience.

Shift Work: Be open to working in rotational shifts, including night shifts, as per business requirements.

Requirements: Fluency in English: Excellent verbal and written communication skills in English are mandatory.

Education: A bachelor’s degree is preferred.

Experience: Prior experience in customer support, call centre, or BPO is an advantage.

Technical Skills: Basic computer skills and familiarity with CRM software and other customer support tools.

Interpersonal Skills: Strong problem-solving abilities, empathy, patience, and the ability to remain calm under pressure.

Team Player: Ability to work well in a team environment and contribute to team goals.

Adaptability: Ability to adapt to changing processes, tools, and customer needs.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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