Customer Relationship Executive

2 days ago

Mohali, India ZAPBUILD TECHNOLOGIES Full time

**Qualifications**
- Excellent communication, interpersonal, and relationship-building skills
- Experience in customer service or relationship management
- Ability to effectively navigate and mediate conflicts
- Strong problem-solving and critical-thinking skills
- Proficiency in project management and coordination
- Bachelor's degree in business, communications, or related field
- Experience with CRM software and processes is a plus
- Develop & execute customer relationship management campaigns to increase customer loyalty
- Analyze customer behavior and measure their impact on business outcomes to update strategies
- Maintain smooth communication with customers and promptly reply to their queries
- Respond and resolve customer complaints quickly and efficiently
- Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
- Run effective promotional activities to optimize sales growth and customer retention
- Use existing customer data to gain new leads and potential customer
- Understand previous customer attitudes to better engage current customers
- Identify new and more cost-efficient communication channels with customers
- Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
- Notify admins and upper management about all the execution plans & required changes
- The role of a CRM Manager is highly collaborative. S/he is the main string to keep the customers’ demands and business activities aligned.

Industry
Information Technology & Services

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9876674484

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