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Customer Relationship Executive

2 weeks ago

Mohali, India ND Care Nirogam Full time

* Interact with clients through calls or mail for their requirements
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Responding promptly to customer enquiries.
- Regularly interact across functional areas with executives and senior management to ensure business unit objectives are met.
- Building and maintaining profitable relationships with key customers.
- Resolving customer complaints quickly and efficiently.
- Settling clients' concerns in a swift and professional manner
- Understanding key customer individual needs and addressing these.
- Knowing your competition and strategizing accordingly.

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX