Customer Support Associate
5 hours ago
**About the Role**:
We are seeking a **Customer Care Executive** to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.
**Key Responsibilities**:
- Track shipments and provide accurate updates to customers.
- Resolve issues related to delays, returns, and claims.
- Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.
- Maintain records of customer interactions and feedback.
- Escalate complex issues to management when necessary.
- Help improve customer service processes.
**Qualifications & Skills**:
- Minimum 1 year experience in customer service, preferably in logistics or e-commerce.
- Excellent communication skills in Hindi and English.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work under pressure.
- Familiarity with MS Office and CRM or logistics tracking tools.
- Positive attitude and team player.
**Education**:
- Graduate in any discipline
**What We Offer**:
- Competitive salary + performance incentives
- Friendly and collaborative work environment
- Opportunity to grow in a fast-paced logistics company
Pay: ₹9,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
Work Location: In person
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