It Support Engineer

2 days ago


Hisar, India CIEL HR Full time

Job Summary You will be responsible for the design implementation and maintenance of Microsoft Office 365 services basic Azure Active Directory and applications within the organization Your role will focus on ensuring the efficient and secure use of Office 365 tools and services to enhance productivity and collaboration Candidate must have Azure Active Directory Desktop level support experience and basic understanding of Networks Inventory management as well as for hardware Good knowledge of ITIL concepts Must have good spoken English to interact with the US customers Skills EUC Ability to guide users through step-by-step solutions to technical issues and assist with password resets email configuration and connectivity problems Provide basic troubleshooting and resolve issues related to Windows 11 Pro Will be responsible for end-to-end new joiner s IT onboarding Laptop issuance from store user account creation building laptops issuance to users maintain logs etc Familiarity with different laptop brands and models ability to perform hardware diagnostics and basic repairs Knowledge of peripheral devices monitors keyboards docking stations Basic networking skills including configuring Wi-Fi and Ethernet settings Understanding of VPN setups and troubleshooting Knowledge of endpoint security software antivirus encryption tools familiarity with security best practices including applying system updates and patches Azure Active Directory Understanding of cloud concepts core Azure services security privacy compliance Responding to customer inquiries diagnosing technical issues and ensuring the seamless operation of identity and access management within the Azure ecosystem Diagnose and resolve common issues related to Azure AD such as login problems multi-factor authentication MFA issues and access permissions



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