Customer Support Associate- Voice Process

8 hours ago

Bhubaneswar Orissa, India Vantage RMS Full time

Job Description:
**Key Responsibilities**:

- Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
- Maintain records of customer interactions and transactions.
- Identify customer needs and help them navigate products or services.
- Participate in training and development activities to improve product knowledge and customer service skills.
- Provide feedback to the team to help improve processes and the customer experience.

**Requirements**:

- High school diploma or equivalent; college degree preferred.
- 1+ year of experience in a customer support or client-facing role.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Tech-savvy and comfortable using customer service software, databases, and tools.
- Strong problem-solving skills and attention to detail.
- Positive attitude and a passion for helping others.

**Preferred Qualifications**:

- Experience with CRM systems like Zendesk, Salesforce, or Freshdesk.
- Knowledge of the company’s industry and products.

**Job Types**: Fresher, Contractual / Temporary
Contract length: 5 months

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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