Tech Support Associate
5 days ago
Location: Nayapalli, BBSR
Experience Required: 1 to 3 years
Company: Compugraphs Softech Solutions
About Us
Compugraphs Softech Solutions is a fast-growing IT solutions company providing advanced HRMS, Payroll, and ERP solutions to businesses across industries. We believe in innovation, customer satisfaction, and delivering high-quality software and support services to help organizations scale efficiently.
Position Overview
We are looking for a skilled and customer-focused Tech Support Associate with 1+ years of experience in technical support, application troubleshooting, and client interaction. The candidate will play a key role in assisting clients, resolving technical issues, and ensuring smooth functioning of software products and solutions.
Key Responsibilities
- Provide technical support to clients via calls, emails, chat, or remote sessions.
- Troubleshoot software, hardware, and application-related issues.
- Install, configure, and maintain company software solutions for clients.
- Document support requests, resolutions, and escalate unresolved issues to higher-level teams.
- Ensure timely resolution of customer queries while maintaining high customer satisfaction.
- Collaborate with the development team to report recurring technical issues and suggest improvements.
- Train end-users on product functionality and best practices.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, IT, or related field (preferred).
- 1–3 years of experience in technical support, IT helpdesk, or related role.
- Strong knowledge of Windows/Linux OS, Networking basics, SQL, and application support.
- Familiarity with HRMS, Payroll, ERP, or SaaS software will be an added advantage.
- Excellent communication (English, Hindi, Odia) and problem-solving skills.
- Ability to handle pressure, multitask, and prioritize effectively.
- Strong customer-centric attitude with a passion for technology.
What We Offer
- Opportunity to work with a growing IT solutions company.
- Learning & career growth
- Friendly and collaborative work environment.
How to Apply
If you are passionate about technology and customer service, share your updated CV at with the subject line: Application for Tech Support Associate – Compugraphs Softech Solutions.
Job Type: Full-time
Pay: ₹150, ₹240,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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