Tech Support Associate

5 days ago

Nayapalli Bhubaneswar Orissa, India Compugraphs Softech Solutions Full time ₹ 1,50,000 - ₹ 2,40,000 per year

Location: Nayapalli, BBSR

Experience Required: 1 to 3 years

Company: Compugraphs Softech Solutions

About Us

Compugraphs Softech Solutions is a fast-growing IT solutions company providing advanced HRMS, Payroll, and ERP solutions to businesses across industries. We believe in innovation, customer satisfaction, and delivering high-quality software and support services to help organizations scale efficiently.

Position Overview

We are looking for a skilled and customer-focused Tech Support Associate with 1+ years of experience in technical support, application troubleshooting, and client interaction. The candidate will play a key role in assisting clients, resolving technical issues, and ensuring smooth functioning of software products and solutions.

Key Responsibilities

  • Provide technical support to clients via calls, emails, chat, or remote sessions.
  • Troubleshoot software, hardware, and application-related issues.
  • Install, configure, and maintain company software solutions for clients.
  • Document support requests, resolutions, and escalate unresolved issues to higher-level teams.
  • Ensure timely resolution of customer queries while maintaining high customer satisfaction.
  • Collaborate with the development team to report recurring technical issues and suggest improvements.
  • Train end-users on product functionality and best practices.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • 1–3 years of experience in technical support, IT helpdesk, or related role.
  • Strong knowledge of Windows/Linux OS, Networking basics, SQL, and application support.
  • Familiarity with HRMS, Payroll, ERP, or SaaS software will be an added advantage.
  • Excellent communication (English, Hindi, Odia) and problem-solving skills.
  • Ability to handle pressure, multitask, and prioritize effectively.
  • Strong customer-centric attitude with a passion for technology.

What We Offer

  • Opportunity to work with a growing IT solutions company.
  • Learning & career growth
  • Friendly and collaborative work environment.

How to Apply

If you are passionate about technology and customer service, share your updated CV at with the subject line: Application for Tech Support Associate – Compugraphs Softech Solutions.

Job Type: Full-time

Pay: ₹150, ₹240,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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