Professional, Quality Assurance

JLL supports the Whole You, personally and professionally.
This role reports to..
What this job involves
Development & Implementation of Business Assurance Framework
Overall responsibility for Business Assurance activities for the assigned geography for IFM business.
Implement & improvise policies, processes and procedures to aid and improve business performance.
Evaluate the risks faced by the business and take action to mitigate and develop opportunities.
Contribute to overall business strategy for Risk Management and Business Assurance

**Responsibilities**:
The role will require
- Creating a annual review plan for the business in the geography in concurrence with the leadership of the geography.
- Conducting On site Business Assurance reviews in line with the framework & the laid down policies & procedures.
- Study the contracts & identify if there are any risks that need to flagged in the contracts and contractual delivery
- Interaction with the site teams, cross functional SMEs relevant for the sites & discuss the audit findings.
- Create review reports & discuss the findings with the site teams & arrive at the actions required for close the points.
- Create dashboards for the leadership & discuss the findings with the leadership of the Geography on a monthly basis.
- Implement new risk control processes and systems where appropriate
- Assist in continuous improvement activities throughout the business ensuring that risks are prevented and that customer requirements are met without any problems resolved effectively and economically
- Ensure that corrective actions are delivered and non-compliance issues are resolved on time
- Liaise with the account management enablement teams in each region to ensure any account assurance programme actions are recorded, and tracked through to resolution and coaching and guidance is provided as and when required. Work with account management enablement and SMEs to create improvement plans and close out audit findings
- Track any policy changes within JLL and log any revisions to the existing operating processes and ensure any changes/revisions are communicated.
- Develop a training materials for Business Assurance for employees at all levels & carry out trainings as & when required.
- Share an update on the lessons learnt to all the account teams from the audits conducted.
- Work with the transition leader to ensure that the Business Assurance framework minimum standards are included in all transitions and in place for go-live.
- Practical & theoretical knowledge on 5S, TPM, Lean Six sigma DMAIC methodologies, operational & business excellence model, IMS including QMS,EMS,EnMS,OHSAS etc.
- Expertise in TPM Implementation for developing strategies by KPI formation & linking with all 8 TPM pillars.
- Responsible to develop and customize the pillar wise audit sheets, TPM annual business plan.
- Responsible for review, monitoring of operational & overhead budget of operations & maintenance.
- Responsible for process improvements by audits (SOP, SMP, WI, audit etc.).

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Experience
- Educated to a Post graduate degree level
- At least 7 years’ experience
- Ability to communicate, effectively interface and influence multiple levels of executives and a broad range of internal and external customers
- Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
- Operates with a sense of urgency Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
- Analytical Skills: Has a structured approach to problem solving with a natural inclination for systems thinking, planning strategy and tactics. Experience / qualification in Design Thinking will be of advantage
- Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a