Global Cloud Operations Administrator

**Global Cloud Operations Administrator**:
**Location**: Pune, India
**Work Model**: Hybrid
**Shift Requirement**: 24x7 Rotational Shifts

**About Quorum Software**:
Quorum Software connects people and data across the global energy ecosystem. From the first software for gas plant accountants to our cloud-first platforms used by over 1,800 energy companies today, we’ve empowered energy workers to optimize business workflows for profitability and growth.

**About the Role**:
**What You'll Do**:
***Infrastructure Monitoring & Incident Response**:

- Monitor public and private cloud infrastructure (AWS, Azure, QCloud) for performance, availability, and security.
- Proactively respond to alerts, investigate incidents, and resolve or escalate as needed.
- Follow and improve **runbooks (SOPs)** to resolve recurring incidents quickly and consistently.
- Participate in 24x7 incident response rotation with a sense of urgency and accountability.

***Automation & Runbook Development**:

- ** Automate operational tasks and workflows using scripting languages (e.g., PowerShell, Python, Bash).**
- ** Build and maintain reusable runbooks** for routine operations across cloud environments.
- Identify and implement automation opportunities to reduce manual intervention and increase system reliability.

***Collaboration & Cross-functional Support**:

- Work closely with engineering, security, DevOps, and infrastructure teams to address technical challenges.
- Assist in capacity planning, patching, upgrades, and cloud optimizations.
- Contribute to ongoing projects, including cloud migrations, new deployments, and disaster recovery testing.

***Documentation & Continuous Improvement**:

- Maintain detailed documentation for automation scripts, incident handling, and standard procedures.
- Analyze logs, trends, and performance metrics to recommend system improvements.
- Proactively suggest enhancements to monitoring, alerting, and operational workflows.

**Who You Are**:
***Required Qualifications**:

- Minimum 3 to 5 years of hands-on experience in Cloud or Infrastructure Operations.
- Strong understanding of **AWS and Azure** environments; exposure to private cloud setups (e.g. VMware, OpenStack) is a plus.
- ** Experience with scripting/automation tools** like PowerShell, Bash, or Python.
- Familiarity with monitoring and logging tools (CloudWatch, Azure Monitor, Datadog, etc.).
- Ability to handle incident triage and system troubleshooting effectively.
- Excellent verbal and written communication skills.
- Working knowledge of ITIL framework (Incident, Change, Problem Management).

***Preferred Qualifications**:

- Cloud certifications (AWS SysOps Admin, Azure Administrator, etc.).
- Experience developing CI/CD pipelines and familiarity with DevOps practices.
- Understanding of security protocols and cloud compliance standards.
- Experience with infrastructure-as-code tools (Terraform, CloudFormation) is a plus.

**Why Join Quorum?**:

- Be part of a mission-driven, innovative team powering the global energy sector.
- Opportunity to work with modern cloud platforms, automation frameworks, and industry-leading tools.
- Collaborative, inclusive, and growth-oriented work culture.
- Clear pathways to career advancement in cloud engineering and leadership.
- Competitive compensation and benefits.

**Additional Information**:

- ** Shift**: 24x7 rotation; must be open for working night/weekend shifts.
- ** Work Eligibility**: Must be legally authorized to work in India. Visa sponsorship is not available for this role.
- ** Location**: Pune (Hybrid Model)

**Diversity & Inclusion at Quorum**:
At Quorum, we celebrate diverse backgrounds and perspectives. We are committed to fostering an inclusive environment where every employee feels valued, heard, and empowered. Our DEI initiatives include Unconscious Bias training, employee-led committees, and continuous efforts to improve representation and belonging.

**Equal Opportunity Employer**
Quorum Software is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected category.