Global Cloud Operations Administrator Ii

**Global Cloud Operations Administrator II**

**Location: Pune, India**

**Model of Work: Hybrid (Two days per week from Office)**

**Shift Requirement: Availability to work in a 24x7 environment And Weekend - Oncall**

**About Quorum Software**

**Be a part of our legacy**

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Who we are looking for**:
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

**Job Purpose**

We are seeking a proactive and skilled professional to take on the role of** Cloud Operations Administrator II**. This position requires expertise in managing critical outages, leading incident resolution efforts, and driving operational excellence. The role also involves overseeing cloud projects and maintaining robust reporting mechanisms using tools like Excel and Power BI to ensure data-driven decision-making and stakeholder alignment.

**Responsibilities**:
**Incident Management**:

- Lead the resolution of major incidents, coordinating cross-functional teams to restore services swiftly during critical outages.
- Oversee the entire incident lifecycle, including identification, prioritization, escalation, resolution, and closure, while adhering to SLA commitments.
- Conduct in-depth RCAs for incidents, documenting findings and implementing preventive measures to minimize recurrence.
- Provide timely updates to stakeholders and prepare detailed post-incident reports, including insights and recommendations.

**Project Leadership**:

- Plan, execute, and oversee cloud projects, ensuring alignment with organizational objectives and timely delivery.
- Collaborate with internal teams and external vendors to manage resources effectively and address challenges promptly.
- Drive process improvements within projects to enhance efficiency and outcomes.

**Reporting & Analysis**:

- Generate, analyze, and present operational and incident management reports using **Excel**, **Power BI**, or similar tools.
- Develop dashboards and visualizations to track incident trends, project progress, and operational KPIs.
- Utilize data-driven insights to support decision-making, identify improvement areas, and enhance operational processes.

**Operational Excellence**:

- Monitor cloud infrastructure to proactively identify and address performance issues or risks.
- Leverage monitoring tools to detect and resolve incidents before they escalate.
- Maintain and update operational and incident management documentation for transparency and knowledge sharing.

**Stakeholder Engagement**:

- Ensure clear, consistent communication with stakeholders, including senior management, during incidents and project lifecycles.
- Build strong relationships across teams to foster collaboration and drive outcomes.

**Requirements**:
**Experience & Skills**:

- **
Experience Range: 4**-5 Years
- Proven expertise in managing critical outages and coordinating technical bridge calls.
- Hands-on experience with incident management tools like ServiceNow, Splunk, or equivalent platforms.
- Strong reporting and data analysis skills using **Excel**, **Power BI**, or similar tools.
- Familiarity with IT infrastructure components (e.g., networks, servers, cloud platforms like AWS, Azure, Google Cloud).
- Knowledge of project management methodologies and tools is an advantage.
- Knowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Private Datacenters

**Behavioral Attributes**:

- Strong analytical and problem-solving skills, with the ability to prioritize and make decisions under pressure.
- Excellent communication and interpersonal skills to effectively coordinate with teams and stakeholders.
- Leadership qualities to manage cross-functional teams and drive results in both incidents and projects.

**Education & Certifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certification in **ITIL v3/v4** or similar incident management frameworks is mandatory.
- Cloud AWS / Azure certification is must.

**Why Join Us?**:

- Take charge of critical incident resolution and impactful cloud projects.
- Showcase your data analysis skills by creating insightful reports and dashboards that drive decisions.
- Collaborate with a dynamic, results-driven team while worki