Customer Service Executive

1 week ago

Noida, India Kalkine Solutions Full time

**Kalkine**:
Kalkine started in February 2014 when the optimism, knowledge, and belief of one entrepreneur became a vision and passion to provide recommendations to investors about the right timing and pricing to achieve their goals.

**Who we want?**:
**Experience**: 1-9yrs

**Shift**: Mon-Fri (5am - 2.30pm / 7pm - 4am)

**Package**:

- UPTO 6 LPA

**Education** : Any Graduate/ Undergraduate Can apply

**Job Responsbilities**:

- Client account maintenance and client assistance
- Operational services and support
- Troubleshooting of client accounts
- preferably individuals from customer service and upselling background.
- Monitor company's support inbox and respond accordingly
- Database maintenance and records management Utilize CRM (Zoho)
- Acts as a team member through helping, encouraging, and mutually supporting others in the team and providing direction to the staff to ensure the effectiveness of the team.
- Liaises with Members and related parties involved in, handling queries, and checking all executed documents to ensure that there are no outstanding items/matters.
- Excellent customer service skills and ability to resolve complex customer inquiries High level of accuracy and attention to detail
- Proven planning and time management skills
- Strong technical skills and the ability to quickly learn new systems

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