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Customer Service Executive

4 weeks ago

Noida, India Techniek Outsourcing Full time

Customer Service Executive (Chat Support – US Clients)

Location: Noida ( work from Office)
Work Hours: 8 P.M to 5 A.M
Job Type: Full-Time
Experience: 1–2 years (Required)

About the Role:

We're hiring an experienced and proactive Customer Service Executive to join our support team. In this role, you will be responsible for handling live chat support for our US-based clients, ensuring quick, clear, and professional communication.

This is a great opportunity for someone who thrives in a fast-paced environment, has excellent written English, and is committed to delivering an outstanding customer experience.

Key Responsibilities:

  • Provide real-time chat support to customers across the US market
  • Resolve customer issues efficiently and professionally
  • Handle multiple chats simultaneously while maintaining high service standards
  • Accurately log all customer interactions in the system
  • Collaborate with internal teams when escalation is needed
  • Stay updated on products, services, and policies to provide accurate information

Requirements:

  • 1–2 years of experience in customer support (chat-based preferred)
  • Excellent written and verbal communication in English
  • Experience dealing with international (US-based) customers
  • Ability to multitask and manage time effectively in a remote setting
  • Familiarity with chat platforms like Zendesk, Zohodesk, Freshdesk, or similar
  • Willingness to work during US business hours

Nice to Have:

  • Prior experience in e-commerce, SaaS, or service-based industries
  • Problem-solving mindset and customer-first attitude
  • Ability to work independently with minimal supervision

Benefits:

  • Competitive salary
  • Flexible remote work environment
  • Performance-based incentives
  • Career growth opportunities
  • Supportive and collaborative team culture

How to Apply:

Apply directly through Indeed or send your resume to
with the subject line:
"Application – Customer Service Executive (Chat Support)"

Our website is "". please note that the website is currently in progress.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

  • Leave encashment

Application Question(s):

  • Are you available to work in night shift from 8pm to 5am?
  • Are you currently working?
  • How strong are your English communication skills?
  • Can you join immediately?

Experience:

  • How much experience you have in Customer Support field?: 1 year (Preferred)

Work Location: In person

Speak with the employer