Customer Service Representative

7 days ago

Surat Gujarat, India Dyneton Full time

**About the Role**:
We are looking for a dedicated and proactive **Customer Service Executive** for our Surat location. The role involves assisting clients, handling inquiries, providing after-sales support, and ensuring smooth coordination between customers and internal teams.

**Key Responsibilities**:

- Maintain positive relationships with clients and ensure timely resolution of their issues.
- Provide product and service-related information and guidance to customers.
- Coordinate with the sales and operations teams for order processing, account activation, and follow-ups.
- Manage and update client records in CRM or internal systems.
- Follow up with customers for feedback and ensure high satisfaction levels.
- Prepare daily and weekly customer support reports.
- Escalate complex issues to the concerned department when required.

**Requirements**:

- Bachelor’s degree in any field (preferred: business, commerce, or marketing).
- 0-2 years of experience in customer service or client handling (freshers can also apply).
- Excellent communication skills (English and Hindi/Gujarati preferred).
- Strong problem-solving attitude and ability to multitask.
- Proficiency in MS Office (Excel, Word) and CRM tools.
- Customer-focused approach with a positive and energetic attitude.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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