Healthcare Referrals Associate

2 weeks ago


Remote, India Kluvor Full time

Analyze incoming faxes meticulously, extracting essential patient information, including demographics and comprehensive medical history. Ensure precision and completeness in data handling.
- Evaluate whether the patient already exists within our Electronic Medical Records (EMR) system. If not, create new patient records with utmost accuracy and attention to detail.
- Collaborate closely with doctors and their schedules to efficiently book appointments for referred patients. Optimize appointment slots to enhance patient access.
- Assess the urgency of each case promptly and respond appropriately. Prioritize urgent referrals to ensure timely care.
- Maintain clear and professional communication with referring providers, patients, and internal staff.
- Foster collaboration with clinical teams to streamline patient transitions.
- Monitor common issues related to referrals. Identify trends and opportunities for process improvement.

Education Requirement:

- Relevant experience required: 1 year
- Qualification: Diploma/B.Sc in Optometry/Ophthalmology
- Shift Timings: 5:30 PM - 2:30 AM (Night Shift)
- You have excellent English spoken and written skills and at least 2-years of professional experience in the US/Canadian healthcare.
- You are familiar with healthcare regulations like HIPAA.
- You have attention to detail and perform all tasks with high accuracy.
- You demonstrate empathy and professionalism in all interactions.
- You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-canceling headphones, and at least 100 Mbps internet connection.

Nice to have:

- US/Canada healthcare professional experience
- Healthcare-related certifications/degrees (India or North America)
- Knowledge about Optometry/Ophthalmology

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: Remote



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