Customer Success Executive

**Customer Success Executive**

Javis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets.

You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the highest level of prompt customer service while fostering long term professional relationships.

**Responsibilities**:

- Be the single point of contact for managing up to 4 customers on all service matters
- Help identify and resolve challenges faced by customers while using our products
- Update and document ticket management system in accurate and timely manner
- Maintain high levels of customer communication & engagement with a focus on customer satisfaction, keeping a high promoter score and ensuring customer loyalty
- Train customers to be product experts and align them on Javis best practices so they become increasingly self sufficient
- Be an expert on your customers businesses to understand their needs and adequately align them with the necessary Javis resources
- Have a thorough knowledge of Javis products and understand technical roadblocks to spot & correct any issues that could affect customer satisfaction or retention while always maintaining SLAs
- Develop a long-term professional relationship with key players by engaging and dazzling them with technological prowess
- Be enterprising and insightful to identify challenges that could impact customer experience and suggest remedies
- Partner closely with internal teams, with escalation, when necessary, on areas of concern and new opportunities to translate business needs into new solutions
- Empathize with every aspect of the customer experience, putting customers’ needs first
- Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

**Requirements**:

- 1 to 3 years of extensive experience in managing client portfolios
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent
- Strong academic record with at least 70% or equivalent in undergraduate/postgraduate is a must
- Experience in key account management, business development and CRM
- Customer retention and growth experience
- Knowledge of customer success processes
- Experience of working in SaaS, Cloud, CRP and ERP is a plus
- Hands on experience with ticketing management system (e.g. Freshdesk) is a plus
- FMCG/Consumer Goods industry experience is a plus
- Ability to understand new products and business workflows
- A trained eye for catching customer related issues
- Self-motivated, detail oriented and proactive in seeking solutions
- Outstanding verbal & written communication skills with a proven experience at building relationships
- Ability to be organized and to work well under pressure with tact & poise
- Evidence that you are a Top Performer in your current organization
- A sharp focus on your goals and a belief that your daily, weekly and monthly activities will help you achieve them

**About Javis**:
Companies today are sitting on tons of data scattered across multiple systems & geographies. 20 years of SaaS and buying ‘narrow point solutions’ has resulted in daily friction for employees in navigating these systems. Javis has solved this by powering a new-age Works platform, a ‘Systems of Delivery’ that connects multiple systems & organizations to enable users to work better.

From enabling teams to analyzing company data & access trusted AI driven insights on-the-go, to collecting orders from retailers & distributors and to designing complex
& efficient workflows - businesses use our Works platform in a variety of ways.

We have two offices in Mumbai & Gurgaon and operations in 5 countries. We are committed to foster a diverse and inclusive workplace regardless of gender, race, color, religion, caste, sexual orientation, disability or nationality. We strongly believe that when people of different backgrounds, experiences and perspectives come together, they create a pleasant & supportive workplace that leads to self-improvement and better products for our clients.

Come do the best work of your life here at Javis & play your part in changing the way people work.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹21,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Flexible shift
- Morning shift
- UK shift
- US shift

Ability to commute/relocate:

- Gurgaon, Gurgaon - 122016, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have prior experience in working with Any of the Below ERPs
- 1) SAP
2) Oracle
3) Microsoft Dynamic

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7292030185