Customer Retention Executive

5 days ago

Guindy Chennai Tamil Nadu, India Origin Nutrition Private Limited Full time

**Key Responsibilities**

**Retention Strategy**:Develop and execute data-driven customer retention strategies to

improve repeat purchase rates and reduce churn.

marketing campaigns, including segmentation, A/B testing, and performance tracking.

**Customer Engagement**:Plan and implement loyalty programs and personalized

communication to foster customer relationships.

**Platform Management**: Use tools like WebEngage (preferred) to automate, track, and

optimize retention campaigns.

**Data Analysis**:Monitor and analyze key metrics such as customer lifetime value, churn

rates, and campaign ROI to continuously improve retention efforts.

**Cross-functional Collaboration**:Work closely with the product, sales, and customer

service teams to ensure a seamless customer experience.

**Feedback Integration**: Collect and utilize customer feedback to improve products,

services, and engagement efforts.

**Qualifications**
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proficiency in retention platforms like Web Engage is a significant advantage.
- Strong analytical skills with the ability to interpret data and translate it into

actionable strategies.
- Excellent communication skills, both written and verbal.
- Creative mindset with an eye for detail and a passion for delivering exceptional

customer experiences.
- Experience in the wellness or nutrition industry is a plus.

**What We Offer**
- Competitive salary and opportunity to learn new things.
- Opportunity to work with a passionate, driven team in the growing wellness space.
- A chance to make a significant impact on customer relationships and brand growth.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- Analytics: 1 year (required)

Work Location: In person

Application Deadline: 04/06/2025
Expected Start Date: 09/06/2025

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