
IT Service Coordinate
5 days ago
**Post : Service Coordinate**
- Key Responsibilities:
- **Scheduling and Coordination**:
- Managing service schedules, booking appointments, and coordinating with service teams to ensure timely delivery.
- Communication:
- Maintaining communication with clients, providing updates on service status, and addressing any queries or concerns.
- **Issue Resolution**:
- Identifying and resolving issues, escalating when necessary, and working to find solutions to ensure customer satisfaction.
- **Record Keeping**:
- Maintaining accurate records of service requests, work orders, and customer interactions.
- **Resource Management**:
- Tracking resources, managing inventory, and ensuring adequate staffing for service delivery.
- Customer Service:
- Providing excellent customer service, ensuring positive customer experiences, and addressing complaints or concerns.
- **Skills and Qualifications**:
- **Customer Service Skills**:
- Excellent communication, problem-solving, and interpersonal skills are crucial for interacting with clients and addressing their needs.
- Organizational Skills:
- Strong organizational skills are needed to manage multiple tasks, prioritize workload, and maintain accurate records.
- Communication Skills:
- Strong written and verbal communication skills are essential for communicating with clients and service teams.
- Problem-Solving Skills:
- Ability to identify and resolve issues, escalate when necessary, and find solutions to ensure customer satisfaction.
- Job Types: Full-time, Permanent
Mon - Sat : Time - 10am - 7pm
- Experience - minimum 1 year work in IT.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Shift:
- Morning shift
Work Location: Remote
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