Call Center Executive

1 day ago

Tirupati, India SMBCH Tirupati Full time

SBMCH Tirupati Medical College & Hospital, Tirupati, Andhra Pradesh

**Job Type**: Full-Time
**Experience**: Preferred, but freshers with the right communication skills are welcome

**Job Summary**:
SBMCH Tirupati Medical College & Hospital is seeking enthusiastic and service-oriented **Call Center Executives** to join our dynamic communication team. You will be the first point of contact for patients and visitors, handling incoming calls, appointments, inquiries, and providing accurate information with a positive attitude.

**Key Responsibilities**:

- Handle incoming and outgoing calls in a professional and courteous manner
- Schedule patient appointments and maintain updated records
- Provide accurate information regarding departments, services, timings, and procedures
- Coordinate with departments for smooth communication and patient handling
- Document patient queries, complaints, and feedback, and escalate when necessary
- Maintain confidentiality and follow hospital communication protocols
- Assist in tele-follow-ups and appointment confirmations

**Skills & Qualifications**:

- Excellent verbal communication skills in **English, Telugu, and Hindi**:

- Basic computer knowledge and ability to work with hospital software/CRM tools
- Ability to handle pressure and multitask effectively
- Good listening skills and a customer-centric approach
- Prior call center or hospital experience preferred, but **freshers with good communication skills** are encouraged to apply

**Benefits**:

- Opportunity to work in a reputed medical institution
- On-the-job training and career growth options
- Supportive team environment

Pay: From ₹8,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Telugu (required)

**Location**:

- Tirupati, Andhra Pradesh (required)

Work Location: In person

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