Client Relationship Executive
2 days ago
**About Us**
We are a fast-growing software development company providing innovative digital solutions to clients globally. Our mission is to deliver high-quality tech services while ensuring excellent customer experiences. We're looking for a **Customer Support Executive** to join our team and serve as the voice of the company for our valued clients.
**Key Responsibilities**
- Handle inbound and outbound client calls regarding software usage, service issues, or queries.
- Document client interactions, technical issues, and resolutions accurately in CRM systems.
- Prepare and update support documentation, FAQs, and client-specific user manuals.
- Follow up on open tickets and ensure timely resolution by coordinating with internal tech teams.
- Identify recurring issues and provide feedback to the product and QA teams.
- Ensure client satisfaction by providing timely, efficient, and friendly service.
**Requirements**:
- Bachelor’s degree in any discipline.
- Excellent verbal and written communication skills in English.
- Familiarity with CRM tools is a plus.
- Basic understanding of software/IT services is preferred (training will be provided).
- Strong attention to detail and time management.
- 0 - 2yrs experience.
Pay: ₹8,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Expected Start Date: 05/08/2025
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