Client Relationship Executive
3 days ago
The **Client Relationship Executive** is responsible for building and maintaining strong relationships with existing and potential clients. This role focuses on understanding client needs, ensuring high levels of customer satisfaction, and identifying opportunities for cross-selling or upselling products or services. The executive acts as the main point of contact between the company and the client to ensure smooth communication and service delivery.
**Key Responsibilities**:
- Build and maintain positive relationships with clients.
- Understand client requirements and ensure they are met effectively.
- Provide timely support, updates, and follow-ups.
- Handle client queries, complaints, and feedback professionally.
- Coordinate with internal teams (sales, operations, delivery) to meet client expectations.
- Monitor client satisfaction and suggest improvements.
- Promote new products, services, or offers to existing clients.
- Maintain records of client communications and updates in CRM tools.
**Skills Required**:
- Excellent communication and interpersonal skills
- Strong problem-solving and negotiation ability
- Customer-focused mindset
- Basic knowledge of CRM software or tools
- Ability to multitask and handle pressure
- Team player with a proactive attitude
**Preferred Qualifications**:
- Bachelor’s degree in Business, Marketing, or a related field
- 1-3 years of experience in client servicing, sales, or customer support
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,697.57 - ₹29,978.39 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- English (preferred)
Work Location: In person
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