Customer Relationship Executive

5 days ago

Ghatkopar Mumbai Maharashtra, India Club Oxygen Full time

**Corporate CRM**
- Team Handling experience.
- Handle escalation and set process flow for team to follow and track with visible reports.
- Excel and PPT skills required to present to management CRM dash board and key business indicator.
- Build customer relationships with Existing Members.
- Manage customer communication both - Oral & Written.
- Resolve customer issues within TAT.
- Improve customer care by giving better service to the members.
- Graduate / Post graduate from renowned university.
- Collaborate with internal teams (e.g., sales, Managers, senior manager’s) to address customers’ needs.
- Communicating with customers to ensure a positive experience with the company's services.
- Expand customer base by guiding team members towards up selling and there by impacting revenue generation.
- Experience is min 7-10 years.

**Required Skills**:

- Qualification: Graduate / Post Graduate
- Communication Oral / Written
- Customer service
- Problem-Solving
- Negotiation
- Time management
- Target Oriented

Pay: ₹15,370.68 - ₹30,662.56 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9870447625

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