Field Service

2 days ago

CV Raman Nagar Bengaluru Karnataka, India LeapMile Logistics Private Limited Full time

We are looking for Field Service & Maintenance Technicians to support our locker & robot network. For this job, you need to have been familiar with the technical aspects of installing, servicing, and maintaining equipment at field locations. You should be an excellent problem-solver, be willing to travel throughout the day to field sites, and be able to manage customer-facing problem situations when they arise.
- Site Inspections: Verify client site environment meets the requirements prior to installation.
- Equipment Services: Provide assembly, installation, maintenance, repair and movement of equipment at/to/from field locations and our workshops/labs facilities.
- Monitoring: Monitor, analyze and resolve all locker technical problems and customer/site issues.
- Preventive Maintenance: Perform periodic preventive maintenance routines, install upgrades, recalibrate and make modifications to the equipment as specified.
- SLA: Monitor, ensure rapid response to ensure client/customer Service Level Agreement (SLA) requirements are Elevate or escalate issues when appropriate, according to established procedures. Must be diligent about ensuring continuity of client/customer operations and high levels of client/customer satisfaction. Manage client/customer incidents as assigned.
- Business Development: Build working relationships with clients at deployed locations. Must support our business development activities by identifying, pitching, signing up, and managing locations. Any spare time when service call loads are low will be used for business development activities.

**Requirements**:

- Diploma / ITI with electronics experience and work experience in technical service of ATM, Electronics, Electro-Mechanical, satellite dish company, fridges, washing machines, water filter or Automated Equipment and/or similar devices is preferred. Must be willing to travel daily, work flexible shifts, and have a 2-wheeler.
- **MANDATORY: Travel constantly and extensively in and around the city to visit sites & clients 6 days/week which may include weekends and morning/evening shift timings, must have and use own 2-wheeler vehicle (travel allowance provided), and an updated Android smartphone.**:

- Should have good technical skills, good command of spoken & written English communication, and spoken fluency in regional language.
- Proficient in using spreadsheets/database apps.
- High energy and enthusiasm, flexible team player who is very punctual, dependable, well organized, and very professional.
- Ability to work in a dynamic environment with mínimal supervision and manage time effectively, work under deadlines, and prioritize work assignments.

who are a good mutual fit to set up a first-round interview.

**Salary**: ₹240,000.00 - ₹320,000.00 per year

Jadwal:

- Flexible shift
- Weekend availability

Tunjangan:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Upah Tambahan:

- Yearly bonus

COVID-19 considerations:
All employees must be vaccinated and wear masks.

Ability to commute/relocate:

- CV Raman Nagar, Bengaluru - 560008, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

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