Functional Support

FUNCTIONAL SUPPORT - CALYPSO (JOB NUMBER: GLO005693)

**About BNP Paribas Group**:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

**About BNP Paribas India Solutions**:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

**About Businessline/Function**:
**Job Title**:
Support Analyst

**Date**:
**Department**:
GM IT APS

**Location**:
Mumbai

**Business Line / Function**:
CIB

**Reports to**:
(Direct)

Project Manager

**Grade**:
(if applicable)

(Functional)

Team Lead

**Number of Direct Reports**:
**Directorship / Registration**:
NA

**Position Purpose**

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

The roles offer a function support analyst who will work on directly with business users. Purpose of this role is to provide functional support to the Global clients implemented for BNPPCIB for Equity and settlements.

BO, MO, Accounting, Reporting are listed as cline for this role. All the functional business issues raised by users will be handled by the responsible person. This includes issues within calypso for
- Settlement of bonds, equities, warrant and other products.
- Respective accounting systems
- Reporting & Treasury.

As Support analyst, primary responsibilities is the functional level investigation of the batch and functional user queries. Finding bug which should hamper the business functionalities and escalating it to appropriate teams.

**Responsibilities**

**Direct Responsibilities**

Liase with the developers and business analysts to communicate issues raised by the business.

Communicating with the global team to resolve issues.

Maintain a knowledge base regarding support issues and their resolution using SharePoint or other collaboration tools.

Build a working knowledge of the systems and business area in order to provide a high level of support.

Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.

Track issues effectively using ITIL approved methodology (Incidents, Problems, Requests and Changes).

Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.

The systems which team supports are classified as Tier 1 (business critical) which requires very flexible approach to work as we have to support the systems as well as undertake project work.

**Contributing Responsibilities**

Operating on EMEA Based hours to support the business in APAC and EUROPE. This involves a rotational shifts that works early from 05:30-06:30 am IST and the late shift starting from 12:30-01:30 pm IST.

Coordinate with other internal teams, clients and vendors in order to respond to incidents and resolve issues promptly so as to restore normal services to the business.

Ensure root cause analysis is undertaken for all incidents. Manage problem and action tickets.

Perform BAU tasks with a eminent quality in incident management.

Coordinate with other internal teams, clients and vendors in order to respond to incidents and resolve issues promptly to restore normal services to the business.

**Technical & Behavioral Competencies**

Core Calypso requirements:
Good knowledge of Calypso App from Back office perspective.
Understand the calypso version v11 and above.

Functional requirements:
Good knowledge of Clearing and settlements
Good knowledge of products like equities, bonds ,repo, SLAB a