Techno-Functional Support Specialist

2 weeks ago

Bengaluru, India Prime Infosoft Full time

Description : We are looking for a Techno-Functional Support Specialist with hands-on experience in LabVantage LIMS to provide ongoing support for a portal serving approximately 300 users across the UK and US. The ideal candidate will possess a blend of technical expertise and functional understanding of LabVantage, along with strong communication skills to interact directly with business users.Key Responsibilities : - Provide day-to-day support for the LabVantage portal including troubleshooting, issue resolution, and minor enhancements.- Act as a liaison between business users and technical teams, ensuring smooth communication and timely resolution of issues.- Analyze and resolve functional and configuration issues within LabVantage.- Support data integrity, workflow configurations, and user management within the system.- Document support activities, resolutions, and maintain knowledge base for recurring issues.- Collaborate with the second support resource for full-stack issue resolution.Required Skills : - Strong experience with LabVantage LIMS (Techno-functional role)- Understanding of LIMS workflows, sample lifecycle, and data structures- Ability to troubleshoot both functional and technical issues- Experience in user support, ticket handling, and issue documentationSoft Skills : - Excellent communication and interpersonal skills- Ability to work independently and manage priorities- Strong problem-solving and analytical thinking- Comfortable interacting with business stakeholders across geographiesLabVantage LIMS Specialist :Seeking a skilled professional with hands-on experience in LabVantage version 8 or higher, including instrument integration, Electronic Lab Notebook (ELN), and various third-party interfaces.Qualifications : - Bachelors or Masters degree in Computer Science, Life Sciences, Engineering, or a related field.- In-depth understanding of LabVantage architecture, core modules, configuration, and administrative tools.- Proficient in Java, JSP, SQL, and JavaScript.Key Responsibilities : - Configure, customize, and maintain the LabVantage LIMS to support laboratory and business requirements.- Design and implement LabVantage workflows, specifications, and instrument interfaces.- Execute data migrations, develop test scripts, and participate in system validation activities in alignment with CSV and SDLC methodologies.- Contribute to LIMS upgrades, validation testing, and ensure system compliance with GxP, FDA 21 CFR Part 11, and other regulatory standards.Skills : LabVantage 8,LabVantage architecture,Java, JSP, SQL and JavaScript,LabVantage LIMS (ref:hirist.tech)

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