Website Chat Support

2 weeks ago

Mohali, India Kinfo IT Solutions Full time

Responsibilities and Duties

Interact with users through a series of actions and answer all queries and note customer information
Maintain and update records for daily queries and escalation.
Attract potential customers by answering any product and service related questions & suggesting the right information about our products and services based on customer information.
Must be willing to work in night shift.
Required Experience, Skills and Qualifications

Educational Qualifications: Graduate in Engineering, or IT or Computers (BSc)

**Skills**:
Effective written and spoken English communication skills.
Ability to recognize the sensitive nature of issues and maintain confidentiality.
Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
Outstanding customer interaction skills and ability to handle any customer situation.
Good knowledge of computers and the Internet & ability to develop new skills.
Must be Articulate and Spontaneous in Active conversations to handle tough situations.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Morning shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

COVID-19 considerations:
yes

Application Question(s):

- Work from Office in Mohali ?

**Experience**:

- Chat Support: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

**Speak with the employer**

+91 7740002511

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