Chat Support Executive

6 hours ago

Mohali Punjab, India Offshore Marketers Private Limited Full time

**Responsibilities**:

- Provide real-time assistance to customers through our chat platform.
- Resolve customer inquiries, issues, and concerns promptly and professionally.
- Utilize product knowledge to guide customers in making informed decisions.
- Collaborate with other teams to address and escalate complex issues.
- Maintain accurate and detailed records of customer interactions.

**Requirements**:

- Proven experience in customer service or chat support.
- Strong written and verbal communication skills with excellent grammar and spelling.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Empathetic and patient demeanour with a focus on customer satisfaction.
- Ability to work flexible hours based on business needs.

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Application Question(s):

- Do you have previous experience in a chat support role?
- Are you comfortable handling multiple chat conversations simultaneously?
- Are you fluent in English (written communication)?
- Are you available to work on weekends and public holidays if required?
- How many years of experience do you have in chat support/customer service?
- On a scale of 1-10, how would you rate your written English communication skills?
- How many days of unplanned leaves have you taken in the last 6 months?
- How many customer service platforms are you familiar with?

Work Location: In person

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