Chat Support Executive

2 days ago

Mohali Punjab, India Offshore Marketers Private Limited Full time

**Responsibilities**:

- Provide real-time assistance to customers through our chat platform.
- Resolve customer inquiries, issues, and concerns promptly and professionally.
- Utilize product knowledge to guide customers in making informed decisions.
- Collaborate with other teams to address and escalate complex issues.
- Maintain accurate and detailed records of customer interactions.

**Requirements**:

- Proven experience in customer service or chat support.
- Strong written and verbal communication skills with excellent grammar and spelling.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Empathetic and patient demeanour with a focus on customer satisfaction.
- Ability to work flexible hours based on business needs.

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Night shift
- UK shift
- US shift

Application Question(s):

- Do you have professional experience in chat support or telecalling?
- How many months or years of experience do you have in this field?
- Are you fluent in English and Hindi (spoken and written)?
- Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools?
- How many customer interactions (calls or chats) have you handled per day on average?
- Have you made cold or follow-up calls as part of your job role?
- Do you have experience in lead generation or data entry from calls/chats?
- Have you worked in a target-driven environment (e.g., sales or support KPIs)?
- Have you maintained call/chat logs and customer records before?
- How many outbound calls do you usually make in a day?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Location**:

- Mohali, Punjab (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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