Chat Support Executive

17 hours ago

Mohali Punjab, India Offshore Marketers Private Limited Full time

**Responsibilities**:

- Provide real-time assistance to customers through our chat platform.
- Resolve customer inquiries, issues, and concerns promptly and professionally.
- Utilize product knowledge to guide customers in making informed decisions.
- Collaborate with other teams to address and escalate complex issues.
- Maintain accurate and detailed records of customer interactions.

**Requirements**:

- Proven experience in customer service or chat support.
- Strong written and verbal communication skills with excellent grammar and spelling.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Empathetic and patient demeanour with a focus on customer satisfaction.
- Ability to work flexible hours based on business needs.

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift
- UK shift
- US shift

Application Question(s):

- Do you have prior experience in chat support or a similar customer service role?
- How would you rate your written communication skills on a scale of 1 to 10?
- Can you handle multiple chat conversations simultaneously?
- Are you comfortable working in different shifts, including evenings or weekends, if required?
- Are you comfortable with Mohali Location ?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

Application Deadline: 15/11/2024

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