Trainer(Bpo)

22 hours ago

Delhi, India looper development Services privet limited Full time

A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice, non-voice environment.

**Trainer Duties and Responsibilities**

1. To train new hires on product, process and customer handling skills

2. Maintain batch reports and measure effectiveness post 30 days of conducting refresher

3. Complete daily tracking, including end of day course evaluation and trainee assessments

4. Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes

5. Maintain updated course and training evaluations for management review

7. Gathers documents and distributes clear information from updates received by corporate training and the client

9. Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents via TNI’s and refresher sessions

10. Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date

**Trainer - Skills**

Ø Outstanding customer service skills and dedication to providing exceptional customer care

Ø Must be self-motivator and self-starter

Ø Excellent facilitation skills

Ø Exceptional listening skills

Ø Solid time management skills

Ø Must be able to effectively deal with internal & external stakeholders

Ø Creative ability & writing proficiency

Ø Ability to multitask and successfully operate in a fast paced, team environment

Ø Must adapt well to change and successfully set and adjust priorities as needed

**Trainer - Minimum requirements**

1. 2-3 years of BPO Experience with 6-12 months of experience in training delivery

2. Graduate / 3-year Diploma

3. Excellent verbal, written and interpersonal communication skills

4. Must be proficient with Microsoft Office (Word, Excel, PowerPoint)

Excellent presentation skills

**Salary**: ₹8,197.87 - ₹37,642.21 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Staff training: 1 year (required)
- total work: 3 years (required)
- BPO: 2 years (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9219653837

  • Bpo Trainer

    1 week ago

    Delhi, Delhi, India Delhi Placement Services Full time

    Urgent hiring for BPO - Trainer - Need Experience as a BPO Trainer for 6 Months minimum - Experience should be in Insurance background - Excel knowledge - Job location is Moti Nagar - Delhi - Please Mention Profile looking for.. while sharing resume._ **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift -...

  • Bpo Trainer

    2 weeks ago

    New Delhi, India M-Core Industries PVT LTD Full time

    We are looking for a dynamic BPO sales trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions. Preparing procedures and policies regarding sales techniques. Scheduling and conducting training sessions on various sales related topics to prepare and support new employees. Observing the daily operations...

  • Bpo Trainer

    1 week ago

    Delhi, Delhi, India Apogee Service Pvt. Ltd Full time

    Profile - BPO Trainer Must have Experience of 2yr. in BPO Industry. **Job Description**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training experienced employees on...

  • Bpo and Retail Trainer

    22 hours ago

    New Delhi, India NIIT Foundation Full time

    **RequirementsMandatory** 1. Any graduation preferred. Experience or Education in Business Management is a plus. 2. A minimum of 3-4 years' experience as a process/sales trainer. BPO Industry knowledge prefer 3. Good Communication skills and Presentation skills 4. Good time management, strategic planning, and organizational skills. 5. Mature, confident,...

  • Process Trainer/Trainer/BPO Trainer

    2 weeks ago

    Delhi, Gurugram, NCR, Noida, India Selectica International Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Trainer/Process Trainer /Soft skills Trainer BPO International Voice ProcessTNA TNI TTT Refresher NHT PKTIMMEDIATE JOINERCall/ WhatsApp cv if you have banking process exp to Sri Neha Required Candidate profileWFO in Gurgaon ONLY, pls apply if can relocateNo Jobs in Delhi / NoidaCall/ WhatsApp cv if you have banking process exp to Sri Neha

  • Bpo Trainer

    22 hours ago

    Delhi, India Kaushik Cunsultancy Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...

  • Bpo Trainer

    1 week ago

    Paschim Vihar, Delhi, Delhi, India PGM & Associates Full time

    **Job Title**: BPO / Telecaller - Sales Process (Junior Level) **Location**: Paschim Vihar **Experience**: 0-1 year | **Salary**: ₹10,000-₹18,000 + Incentives We’re hiring energetic telecallers for a sales-based BPO process. The role involves calling potential customers, explaining products/services, and converting leads into...

  • Process Trainer

    2 weeks ago

    Delhi, Delhi, India Atiya Herbs Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Process Trainer Sales & Soft SkillsLocation: Karol BaghDepartment: Training & Development / OperationsReports To: Training Manager / L&D LeadEmployment Type: Full-TimeJob Summary:We are seeking an experienced and energetic Process Trainer with a strong background in BPO operations, specializing in Sales and Soft Skills training. The role involves...

  • Trainer

    1 week ago

    Delhi, India looper development Services privet limited Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...

  • BPO Trainer

    20 hours ago

    Delhi, Delhi, India NIIT Foundation Full time ₹ 3,12,000 - ₹ 3,60,000 per year

    Responsibilities:Deliver training on BPO Voice, Customer Service & Communication SkillsConduct role plays, mock calls, and regular student assessmentsMentor and guide students for interview and workplace readinessPrepare lesson plans, training materials, and maintain recordsCoordinate with the placement team to ensure student...