Bpo Trainer

2 days ago


Delhi Delhi, India Apogee Service Pvt. Ltd Full time

Profile - BPO Trainer
Must have Experience of 2yr. in BPO Industry.
**Job Description**:

- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9005568382


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